Residential Tenancy Dispute Resolution Service

The Residential Tenancy Dispute Resolution Service (RTDRS) allows landlords and tenants to resolve disputes without going to court. If there is a rental dispute, either the landlord or the tenant can file an application with the RTDRS for different remedies. The matter will be heard by a Tenancy Dispute Officer, and his/her decision is binding on all parties involved in the dispute.

To find out if the RTDRS is available in your area, go to the RTDRS website.

•  Edmonton Contact Information

Unit 112, 10025-102A Avenue (Edmonton City Centre)

Edmonton, Alberta T5J 2Y8

Phone: dial toll free 310-0000, then 780-644-3000

Fax: 780-644-2266

Email: rtdrs@gov.ab.ca

• Calgary Contact Information

Main Floor, Rocky Mountain Plaza

230 – 7 Avenue S.E.

Calgary, Alberta T2G 0H9

Phone: dial toll free 310-0000, then 780-644-3000

Fax: 403-297-2669

Email: rtdrs@gov.ab.ca

 

The RTDRS website has all of the material that you’ll need for the hearing, including:

• Application forms
• Service requirements
• An explanation of the hearing process
• Rules of Practice and Procedure
• Other information sheets

November 2010